RigER Inc. Privacy Policy
At RigER Inc. (“we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains if and how we collect, use, and protect your information when you use our Services, including RigER Enterprise (thin client), RigER PRO (web and mobile), RigER 24 mobile apps (iOS and Android) and our websites (www.riger.us, www.riger.pro).
Your Consent
By using our Services, you consent to the data practices described in this Privacy Policy. If you disagree with the terms, please refrain from using our Services. For certain data processing activities, we may seek additional consent as required by applicable law.
Information We Collect
Depending on the Services used, we may collect the following types of information:
Our websites (www.riger.us, www.riger.pro)
When you visit our websites, we may collect:
- Identifiers: Name, email address, phone number, etc., when you contact us or sign up for a product demo.
- Usage Data: IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Cookies: We use cookies and other technologies to improve site performance and enhance user experience. You can manage cookie preferences through your browser settings.
Mobile Apps (RigER Pro Mobile and RigER 24 for iOS/Android)
When you use our mobile apps, we may collect:
- Device Information: Device type, OS version, unique device identifiers, IP address, session ID, etc.
- Usage Data: Product interaction, app crash logs and error reports, performance data. This data is not personally identifiable.
RigER PRO (web) and RigER Enterprise (desktop thin client software)
When you use our PRO and Enterprise applications, we may collect:
- Usage Data: Logs, system performance data, and app activity (e.g., features used, error reports).
- Device Information: System information, device identifiers, and network details.
How We Use Your Information
We may use personal information for the following purposes:
- To Provide Our Services: To manage your account, provide customer support and fulfill contractual obligations.
- To Improve Our Services: To analyze usage data to enhance performance, develop new features, and optimize user experience across all platforms.
- For Communication: To send account-related notifications, support messages and occasional marketing emails (you may unsubscribe any time).
- For Security and Legal Compliance: To protect our Services, detect and prevent fraud, and comply with applicable laws.
Data Sharing and Disclosure
We do not sell, trade, rent or otherwise make available your information to third parties. We may only share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with payment processing, data hosting, analytics and other operational functions.
- Legal Compliance: When required by law, to protect our rights or comply with legal processes (e.g., subpoenas, court orders).
Your Privacy Rights and Requests
You may request access to, correction, or deletion of your personal information by emailing to privacy@riger.us. We will respond to legitimate requests in accordance with applicable law.
Data Retention
We may retain your information as long as necessary to fulfill the obligations described in this Policy, including legal, regulatory, or contractual. Once your data is no longer required, we securely delete or anonymize it.
Data Security
We implement robust security measures to safeguard your data across all platforms, including encryption, firewalls, and secure access controls. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of significant changes by posting an updated policy on our website or through other means. The “Effective Date” at the top of this policy indicates when the last changes were made.
Governing Law and Dispute Resolution
This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to this Policy or the Services shall be brought exclusively in the state or federal courts located in Texas, and each party irrevocably submits to the personal jurisdiction of such courts.
Contact Us
If you have questions, concerns, complaints, or wish to exercise your privacy rights, please email us at privacy@riger.us with a subject line “Privacy Inquiry”.
See RigER PRO in Action: Request Your Mobile App Demonstration
Want to see exactly how field-ready tracking software can simplify your crew’s daily routine and speed up client payments? Request a personalized mobile demonstration. We will show you how easily your technicians can generate tickets without cellular reception, capture digital supervisor signatures right at the rig, and transmit clean data straight to your billing team.
