RigER Inc. Privacy Policy

At RigER Inc. (“we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains if and how we collect, use, and protect your Information when you use our Services, including RigER Enterprise (thin client), RigER PRO (web and mobile), RigER 24 mobile apps (iOS and Android), RigER Chat (iPhone, iPad, Android and Windows) and our websites (www.riger.us, www.riger.pro).
Capitalized terms used but not defined in this Policy have the meanings assigned to them in RigER’s Master Services Agreement and End User License Agreement.

Effective Date: Oct 1, 2026

Your Consent

By using our Services, you consent to the data practices described in this Privacy Policy. If you disagree with the terms, please refrain from using our Services. For certain data processing activities, we may seek additional consent as required by applicable law. You can refuse or withdraw a device permission, such as location, camera, photos, microphone or notifications, in your device settings. Only the matching feature stops working.

Information We Collect

Depending on the Services used, we may collect the following types of information:

Our websites (www.riger.us, www.riger.pro)

• Identifiers: Name, email address, phone number, etc., when you contact us or sign up for a product demo.
• Usage Data: IP address, browser type, pages viewed, time spent on pages, and referring URLs.
• Cookies: We use cookies and other technologies to improve site performance and enhance user experience. You can manage cookie preferences through your browser settings.

Mobile Apps (RigER Pro Mobile and RigER 24 for iOS/Android)

• Device Information: Device type, OS version, unique device identifiers, IP address, session ID, etc.
• Usage Data: Product interaction, app crash logs and error reports, performance data. This data is not personally identifiable.

RigER PRO (web) and RigER Enterprise (desktop thin client software)

• Usage Data: Logs, system performance data, and app activity (e.g., features used, error reports).
• Device Information: System information, device identifiers, and network details.

RigER Chat (iPhone, iPad, Android and Windows)

Workplace chat for RigER Clients. The Client creates and administers the account. We may collect:

• Account and profile: username, password, organization database and PIN, and profile details the organization already holds. Kept in the device’s secure storage. Biometric checks stay on the device; we do not receive them.
• Content: messages, files, photos, voice messages, approvals and timesheet entries, visible to the chat and to the organization’s administrators.
• Location, camera, photos and microphone: only when you use them. Location is read once, not in the background, and not on Windows.
• Notifications: a push token from Google, and from Apple on iPhone and iPad, registered with the organization’s chat server. Sender and chat name may be included; message text only if you turn it on. Windows notifications stay on the device.
• Crash reports: sent to Sentry, with the error, device and app version, a device number linked to the account, and possibly a screenshot or short screen recording.
• Usage analytics: on iPhone, iPad and Android, sent to Mixpanel: app open, screens viewed, app version, a random device identifier and IP address, from which a city or region can be estimated. No name, email or chat content. Not sent on Windows.

Where your organization has AI features activated, the text you choose to translate or rework, is processed on RigER’s servers. It is not sent to an outside AI service or used to train models.

How We Use Your Information

We may use personal Information for the following purposes:

• To Provide Our Services: To manage your account, provide customer support and fulfill contractual obligations.
• To Operate RigER Chat: To deliver messages, files, approvals and timesheet entries, to send notifications, to run AI features your organization has turned on, and to find and fix errors.
• To Improve Our Services: To analyze usage data to enhance performance, develop new features, and optimize user experience across all platforms.
• For Communication: To send account-related notifications, support messages and occasional marketing emails (you may unsubscribe any time).
• For Security and Legal Compliance: To protect our Services, detect and prevent fraud, and comply with applicable laws.

Third-party Integrations – Google User Data (Gmail Integration)

RigER PRO offers an optional integration that allows you to connect your own Google account so that RigER PRO can send business documents from your Gmail address on your behalf.

• What we access:
  If you choose to connect your Google account, we request a single Google OAuth scope: https://www.googleapis.com/auth/gmail.send. This scope permits sending email only. We do not read, download, modify, organize, or delete any message in your mailbox, and we have no access to your mailbox contents, labels, drafts, contacts, or any other Google data.
• How we use it:
  We use this access solely to send emails that you explicitly initiate inside RigER PRO, such as invoices, quotes, work order confirmations, and field ticket notifications. No email is sent automatically without a user action in the application. We do not use Google user data for advertising, for building user profiles, or for training generalized artificial intelligence or machine learning models.
• What we store:
  We store the OAuth access token and refresh token issued by Google, together with the email address of the connected account, so the integration continues to work between sessions. These tokens are stored securely and protected by appropriate technical and organizational security measures. We do not store the content of the emails you send through Gmail beyond the transaction records that RigER PRO already maintains for the related document.
• What we share:
  We do not transfer Google user data to any third party, except as necessary to provide or improve the Gmail integration itself or to comply with applicable law.
• Revoking access:
  You may disconnect the Gmail integration at any time from the Integrations Setup screen in RigER PRO. Disconnecting deletes the stored tokens from our systems. You may also revoke access directly at https://myaccount.google.com/permissions.
• Limited Use:
  RigER PRO’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Data Sharing and Disclosure

We do not sell, trade, rent or otherwise make available your Information to third parties. We may only share your Information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, data hosting, analytics and other operational functions.
• RigER Chat: your organization and the people in the chats you share; Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service), for notifications; Sentry (Functional Software, Inc.), for crash reports; Mixpanel, Inc., for usage analytics on iPhone, iPad and Android; and the OpenStreetMap Foundation, for map images when a location message is shown. We require these providers to protect your Information to the same standard as this policy and to use it only to provide their service to us.
• Legal Compliance: When required by law, to protect our rights or comply with legal processes (e.g., subpoenas, court orders).

Your Privacy Rights and Requests

You may request access to, correction, or deletion of your personal Information by emailing to privacy@riger.us. We will respond to legitimate requests in accordance with applicable law.

For RigER Chat you can withdraw location, camera, photo, microphone and notification permissions in your device settings, and turn message text in notifications on or off in the app. Email privacy@riger.us to ask us to stop crash and usage reporting for your device. Messages in work chats are your organization’s records. Requests about them may also go to your organization’s administrator, and we act on them under its instructions. Accounts are not created in the app. Your organization creates and closes them. Removing a database from the app signs you out on that device only.

Data Retention

We may retain your Information as long as necessary to fulfill the obligations described in this Policy, including legal, regulatory, or contractual. Once your data is no longer required, we securely delete or anonymize it.

For RigER Chat, chats, messages, files and accounts are kept while your organization uses the service, and as its contract with us requires. Closed work chats may be archived rather than deleted. Crash reports are kept for 90 days. Usage analytics are kept for 2 years. When your organization stops using RigER Chat, its chat data is returned or deleted subject to Master Services Agreement and End User License Agreement.

Data Security

We implement robust security measures to safeguard your Data across all platforms, including encryption, firewalls, and secure access controls. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

In RigER Chat, communication between the app and our and your organization’s servers is encrypted in transit, and sign-in details are kept in your device’s secure storage.

Children

Our Services are intended for business use by people aged 18 and over and are not directed to children. We do not knowingly collect personal Information from a child under 13. If such Information is identified, we will delete it and terminate the related access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of significant changes by posting an updated policy on our website or through other means. The “Effective Date” at the top of this policy indicates when the last changes were made.

Governing Law and Dispute Resolution

This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws principles. Any dispute, claim, or controversy arising out of or relating to this Policy or the Services shall be brought exclusively in the state or federal courts located in Texas, and each party irrevocably submits to the personal jurisdiction of such courts.

Contact Us

If you have questions, concerns, complaints, or wish to exercise your privacy rights, please email us at privacy@riger.us with a subject line “Privacy Inquiry”.For help with RigER Chat, write to support@riger.us.

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